Reference

How 8mbets Handles Your Personal Data

This Privacy Policy explains exactly what personal data 8mbets collects when you open an account, how we use it, how long we keep it, and the steps we…

Data collected with consentUPI, Paytm, PhonePe transaction data protectedNo third-party sale of your dataRight to access and correct your recordsSecure encrypted storage

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What Data We Collect and Why

8mbets Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment details associated with your chosen method — whether that is UPI, Paytm, or PhonePe. We also record device identifiers, IP addresses, and session activity logs so we can

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verify your identity, process withdrawals securely, and keep your account protected from unauthorised access. We do not collect more information than is necessary for these purposes. Transaction records linked to UPI or PhonePe deposits are retained for the period required under applicable Indian financial regulations; once
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that window closes, we delete or anonymise them. You may request a full copy of the data we hold at any time by contacting our support team through the channels listed on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to exercise any right under this policy — accessing your data, correcting a record, withdrawing consent, or raising a concern about how we handle your information — our support team is available around the clock. Choose the channel that suits you; every privacy request is logged and acknowledged within 24 hours, with a full response issued within the timeframe local law requires.

Team online

Live Chat

Start a live chat session directly from the account dashboard. Our agents handle privacy requests the same way they handle account queries — with a logged ticket and a response within 24 hours.

Email Support

Write to our dedicated privacy address with your account number and the specific right you wish to exercise. We acknowledge every email within one business day and resolve data requests within the statutory period.

Help Centre

Our Help Centre contains step-by-step instructions for submitting a data access request, updating your contact details, or withdrawing marketing consent — all without needing to speak to an agent.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Keeping your personal data secure is not a secondary concern — it shapes every technical and operational decision we make.

End-to-End Encryption

All data moving between your device and our servers is encrypted using current TLS standards.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Account Security Layer

Two-step verification is available for every account. We strongly encourage enabling it, particularly if your account is linked to a…

Data Retention Schedule

We keep your personal records for as long as your account is active and for the period that applicable Indian…

Your Right to Correct Records

If any personal detail we hold — your name, phone number, linked UPI ID — is inaccurate, you can submit…

No Data Sale Policy

We do not sell, rent, or trade your personal data to third-party marketing companies.

Common Questions About Our Privacy Policy

The questions below cover the data rights, contact processes, and retention rules that account holders in India ask about most. If your question is not here, raise it through live chat or email and our team will respond within one business day with a specific, written answer.

We collect your name, email address, phone number, and the payment identifier tied to your chosen method — UPI, Paytm, or PhonePe. We also log device data and session activity solely to verify your identity and secure your account.

We retain your records for the period required by applicable Indian financial and regulatory rules after account closure. Once that mandatory window closes, we delete or fully anonymise your data so it can no longer be linked to you.

Yes. Contact us via live chat or our privacy email with your account number and a data access request. We acknowledge within 24 hours and deliver a full data export within the timeframe local law requires — typically 30 days.

We share data only with payment processors — UPI networks, Paytm, PhonePe — to the extent a transaction you authorise requires it. We do not sell or rent your personal data to advertisers or unrelated third parties under any circumstances.

Go to the notifications section of your account settings and toggle off marketing emails or SMS. You can also email our support team and ask to be removed from all marketing lists; we process such requests within two business days.

We use essential session cookies to keep you logged in and optional analytics cookies to see which lobby sections you visit. You can manage your cookie choices in account settings at any time; disabling analytics cookies does not block deposits or withdrawals.

Raise a correction request through live chat or email, stating which detail is wrong and what the correct information is. We update the record within five working days and send you a written confirmation once the change is saved.

How 8mbets Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Help Centre

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Controls

Account Security Layer

Data Retention Schedule

Your Right to Correct Records

No Data Sale Policy

Common Questions About Our Privacy Policy

01 What personal data does 8mbets collect when I open an account?

02 How long does 8mbets keep my data after I close my account?

03 Can I request a copy of all the data 8mbets holds about me?

04 Does 8mbets share my data with third parties?

05 How do I withdraw my consent for marketing communications?

06 What cookies does 8mbets use and can I control them?

07 How do I correct inaccurate personal data held in my account?

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